We are following the general terms of the Finnish Package Travel Act, as well as the adequate regulations in the African countries we travel in. Due to the special features of travel in Africa we are following some special and additional terms that are covering the equivalent parts within the Package Travel Act.
In these Terms & Conditions the “Service Provider” shall mean Inzwa African Safaris’ Guide Farayi Masuka. The “Client” shall mean the person who has signed a booking form and each person named in the booking form.
There shall be no binding contract between the Service Provider and the Client until the following conditions are met:
1.1. The Booking Form has been signed
1.3. The booking terms and conditions have been confirmed by the Client
Inzwa African Safaris invoices only the guiding fee/reward straight from the Client, and collects running expenses for the tour on arrival. Accommodation and most meals, conservation fees etc. expenses are paid by the customer straight to the local service provider in the destination. The payments and duties are specified in the booking form that each customer will accept before there is a binding contract between the Service Provider and the Client.
2.1. Guide’s reward: Service Provider’s reward will be invoiced after the tour. The full amount due by the Client to the Service Provider shall be payable not less than 14 days after the end of safari. If the full amount is not received, the Service Provider will take the necessary means to debt collection based on the signed booking form.
2.2. Estimation based on the present costs of the tour expenses will be sent to Clients after the booking request for Clients to consider the expenses before signing the booking form. The Service Provider is not accountable for the possible rate changes or increased costs of the local service providers, or the cost increase in the case that some of the group members are cancelling their trip.
2.3. Flights or flight arrangements are not included in the tour expenses.
2.4. The Service Provider is not liable for any cancellations or delays caused by any other service providers: air line companies or local service providers.
We advice all Clients to have travel insurance that covers the cancellation costs.
3.1. The Client has the right to cancel the trip without any particular reason, but is liable to cover certain costs for the Service Provider according to following terms:
a) Cancellation received at latest 31 days before the first day of the tour: The Service Provider will invoice 100€/per person to cover the administration and arrangement expenses.
b) Cancellation received at latest 14 days before the first day of the tour: The Service Provider will invoice 20 percent of the total guiding reward/per person.
c) Cancellation received less than 14 days before the first day of the tour: The Client is obliged to pay the full guiding reward.
3.2. Exception: Acute illness or other serious incident: If the Client faces an acute illness or another serious incident he/she has the right to cancel the booking contract. However the Service Provider is entitled to charge reasonable costs caused by the cancellation, but is not entitled to charge any missed profit. The Client should inform the Service Provider about the incident immediately, and also deliver a reliable document (for example a certificate from a doctor) of the reasons for cancellation to the Service Provider at latest by 30 days after the starting day of the tour.
3.3. Any cancellation of a booking by a Client must be in writing and shall only be effective upon its acknowledged receipt by the Service Provider.
4. Special Conditions
As we do travel in Africa where we may face delays in local transport or unexpected changes caused by for example weather conditions or power cuts, the Service Provider holds the right to any itinerary changes.
The Service Provider is not responsible over any damages that are caused by force majeure or any sudden and unexpected reason that the Service Provider could not prevent. These reasons are for example natural disasters, strikes, conflicts and similar happenings.
Tours offered by the Service Provider do not include a travel or cancellation insurance for the Clients. We do advice all the Clients to get an insurance that covers all medical expenses without a maximum limit, luggage loss, and cancellation expenses.
6.1. The Client acknowledges and confirms that he/she understands the risk inherent in adventure travel in African destinations and associated activities. The Client is accepted into tour and undertakes the tour, travel or activity at his/her own risk. The client agrees and concedes that the Service Provider shall not be responsible for loss or damage to possessions, or injury or illness or loss of life or consequential damages which might occur from any cause whatsoever, unless directly caused by the Service Provider’s negligence.
6.2. The Client takes care of his/her visa arrangements when the destination requires a visa. The Service Provider has the responsibility to assist the Client to get the right information about the necessary travel documents and application times.
6.3. If the Client gets seriously ill, faces an accident or a crime, or another acute incident, the Service Provider is obligated to assist the Client to get help, for example an ambulance service or is taken to the closest police station. However each person, also the Client, has the primary responsibility over his/her own behavior. The Client has the duty to behave according to the health and security instructions and regulations, and to respect different cultural environments and manners.
6.3. A Client cannot disturb other passenger by his/her behavior. If the Client is essentially braking his/her duty to behave according to the given security instructions, or disturbs other passengers, the Service Provider has the right to terminate the Client’s travel and remove the Client from the tour.
6.4. The Client is entitled to a damage compensation for bodily injury, item or capital damages if the damage is caused by a Service Provider’s mistake or negligence. The Service Provider is not responsible for any damages caused by the Clients. All claims need to be delivered to the Service Provider within 2 months since the damage happened.
6.5. The Client has the duty to read the Terms & Conditions.