The following terms and conditions form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations.
The terms and conditions are based on the Finnish Act on Travel Service Combinations and the Act on Travel Service Combination Providers as well as Finnish regulations for consumer protection for online shopping.
In these terms and conditions, the “Service Provider” shall mean us, Inzwa Outdoor Activities and Nature Experience (legally registered as Inzwa Nordic and African Safaris). The “Client” shall mean the person who has made a booking, and each person named in the booking.
There are several ways for completing a booking and booking guidelines are given for each service on our website. In general, booking can be done in our online shop or by using the booking form or via email, phone, Facebook Messenger or WhatsApp. The Client may book and pay day activities lasting less than 24 hours and nature courses in online shop.
There shall be no binding contract between the Service Provider and the Client until the Client has received a booking confirmation from the Service Provider. After the confirmation has been received, always via email in a written form, the terms and conditions for cancellation will apply.
Please note that when booking online without prior confirmation of availability, any electronic acknowledgement of the booking is not yet an official confirmation, but the Service Provider will send you a confirmation via email.
The Client has the opportunity to pay for all the activities/courses after receiving the service. In this case the payment is done on the last day or in the end of the activity by using cash or bank/credit card. The Service Provider can also invoice activities/courses which are lasting longer than 1 day. In this case the due date will be in 14 days calculated from the end date of the service in question. The Client may also book and pay services lasting less than 24 hours and nature courses in our online shop.
The price quoted for any outdoor activity/nature course covers the cost of planning, organizing and carrying out the service including meals mentioned in the activity description, group equipment, supplies, accommodation when mentioned in the activity description, and administration.
The Client is responsible for: travel and/or leisure time insurance, cost of travel to and from the start/return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the activity and any other expenses specifically excluded on the activity description.
The Service Provider reserves the right to make changes to and correct errors in quoted prices at any time before your activity is confirmed. We will advise you of any error of which we are aware of and the applicable price at the time of booking.
Once the price of your chosen service has been confirmed in the booking confirmation, we will only increase or decrease the price in the event of any change in taxes which have been used to calculate the cost of your trip.
3. Cancellation and changes
The Client has the right to cancel the service agreement without special reasons and at any time before the start of the service. When the Client cancels the agreement, the Service Provider will be entitled to charge an appropriate and justified cancellation fee corresponding to the losses suffered by the organizer due to the cancellation.
Please note that the same cancellation terms and charges apply when booking the service in the online shop.
The following cancellation charges will be payable:
1) Cancellation received more than 30 days before the booked starting date: No cancellation fee is charged. If you have made the booking in online shop, the Service Provider will deduct transfer fees from the full refund.
2) Cancellation received 8 to 30 days before the booked starting date: The Client is obliged to pay 50% of the full price which will be invoiced. If you have made the booking in online shop, the remaining 50% of the payment will be returned to the Client. The Service Provider will deduct transfer fees from the full refund.
3) Cancellation received 7 days or less before the booked starting date: The Client is obliged to pay the full price which will be invoiced.
The Client will be entitled to cancel the service with no cancellation fee in certain situations. These are unavoidable and exceptional circumstances prevailing at the destination or its immediate vicinity have a significant impact on the agreed implementation of the service, or if the Client has another justified reason to assume that the Service Provider’s performance will be significantly faulty.
The Client will also have the right to cancel the trip without cancellation fee if the Service Provider makes significant changes to the agreement or increases the price of the service by more than 8 percent.
The Service Provider reserves the right to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings under the following conditions:
1) Sometimes it may be necessary to make changes in the itinerary or course programme with a short notice as a result of circumstances or events outside Service Provider’s control such as adverse weather conditions or any of those amounting to force majeure (see paragraph 7). Clients will be informed of all changes without delays.
2) Each activity description includes information of minimum amount of participants required for running the service. Please note, that if the minimum number of bookings required for a particular activity has not been received, the Service Provider is entitled to cancel it. The Client will be notified of cancellation for this reason no less than 7 days prior to agreed activity date.
In case the Service Provider cancels the service, the Client is always entitled to full refund. The Client has also the right for changing the original booking to another product or to a different date.
Any cancellation of a booking by a Client/Service Provider must be in writing and shall only be effective upon its acknowledged receipt by the Service Provider/Client.
The Client confirms at the time of booking that he/she is in good health and physically capable of undertaking all aspects of the booked activity.
If the Client is unable to give this confirmation for any reason or have any medical condition or disability which may affect the taking part in activities, the Client must contact the Service Provider before submitting the booking form so that he/she can be assisted in considering the suitability of the service.
If any information given when booking is shown to be incorrect or incomplete, we reserve the right to cancel the booking or terminate Client’s participation in the activity. In this situation, cancellation charges as set out in chapter 3 will apply and the Service Provider will not be responsible for any costs or expenses incurred as a result.
All Clients should note that the Service Provider is not covering their insurance. It is essential that Clients have adequate and appropriate insurance cover for travel/leisure time when taking part in the activities/courses offered by the Service Provider. Adequate insurance will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). Please read the policy details carefully and take them along. It is Client’s responsibility to ensure that the insurance cover is suitable and adequate for his/her particular needs.
6. Special requests
Please advise us of any special requests prior to making your booking. Where possible, we will endeavor to meet any such request and will confirm you the availability in writing via email.
The Service Provider promises to make sure that all services that have agreed to be provided as applicable as part of the contract with the Client are fulfilled with reasonable skills and care. The Service Provider has a legal duty to make and maintain a risk management and safety plan for all provided services. The Service provider is also entitled to inform the Client of relevant safety measures, and to guide and advice the Client to manage any risks during outdoor activities and nature courses and to prevent the loss of travel or holiday enjoyment.
If the Client, during any of the activities agreed on the service agreement, gets seriously ill, faces an accident or a crime, or another acute incident, the Service Provider has the responsibility to assist the Client to get help, for example an ambulance service.
The Client agrees and concedes that the Service Provider shall not be responsible for loss or damage to possessions, or injury, or illness, or loss of life, or consequential damages which might occur from any cause whatsoever, unless directly caused by the Service Provider’s negligence. The Client is entitled to a compensation for bodily injury, item or capital damages if the damage is caused by a Service Provider’s mistake or negligence. Please note, that it is the Client’s responsibility to show that reasonable skills and care has not been used if the Client wishes to make a claim against the Service Provider.
In case of force majeure the Service Provider regrets of not being able to accept liability or pay any compensation even if the Service Provider’s performance of obligations is prevented or affected, or the Client otherwise suffers any damage, loss or expense of any nature.
Force majeure means any event which the Service Provider could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Service Provider’s control.
Please note that each Client has the primary responsibility over his/her own behavior. The Client has the duty to behave according to the health and security instructions and regulations, and to respect different cultural environments and manners.
A Client cannot disturb another passenger by his/her behavior. If the Client is essentially braking his/her duty to behave according to the given security instructions and/or causes any risk to her/himself or other participants, the Service Provider has the right to terminate the agreement and to remove him/her from the group.
The Service Provider is not responsible for any damages caused by the Clients to any third party or other group members during the activity. All claims need to be delivered to the Service Provider within 2 months since the damage happened.
The Client has the duty to read the terms and conditions.